Coopecaja Financial Services
After go-live, a 12-month managed-services contract keeps the onboarding automation running.
Read the case- Cycle-time reduction
- 92%
- Legacy systems unified
- 3
- Cases completed the same day
- 87%
- Decide
- Build
- Scale
We run it, measure it and keep improving it
Automations degrade quietly. We monitor them, handle exceptions, mine the exception queue for what to fix next, and report cost per transaction and business results.
Operate & Optimize is the managed operation of bots and agents already in production. We monitor runs, handle exceptions within agreed service levels, re-evaluate agents every month and report cost per transaction and business results, then use what the data shows to choose the next improvement.
What changes in the operation
Problems found before users find them
Monitoring and alerts on runs, queues, service levels and agent quality, with named people who respond.
Exceptions shrink over time
Exceptions are mined for root causes, and the fixes that remove the most volume go first.
Cost per transaction stays visible
Run cost, model cost and human effort are reported per transaction, so a model swap is a decision made with numbers.
How it runs, and what you receive
Take over operation
Inventory the automations, review code and documentation, agree ownership and put runbooks and monitoring in place.
Watch the operation
Monitor runs and queues, resolve exceptions within the agreed service levels and run the monthly evaluation.
Mine the exceptions
Group exceptions by cause, size each by volume and effort, and choose the fixes that remove the most work.
Improve and extend
Ship the fixes, test model swaps against the golden set and add new candidates to the backlog.
You receive
- Service definition
- Operations dashboard
- Monthly evaluation run
- Exception analysis report
- Model and version change log
- Outcomes review
What we can show today
Figures are from the scope and measurement period described in each case. They are not projections for other engagements.
Frequently asked questions
Can you operate automations you did not build?
Yes, after a review of the code, the risks and the documentation. We agree a transition plan before we take responsibility for them.
How is the service scoped?
By the processes in production and the service levels you need, as a monthly managed operation. We agree the terms once we have seen what runs.
Does this replace our team?
No. You choose the split: we operate, we work beside your team, or we support your own operations team with specialists. Preparing your people to run it is part of the work.
Bring one process. We will show you what changes.
Share the workflow, its monthly volume, the systems involved and where exceptions pile up. A delivery lead will come back with an assessment of fit and a practical next step.